Here’s an overview of the credit card services we offer and how they’re running at the moment. We’ll keep you updated here if we have any work planned on our services.
(Click on one of the options below to expand the drop down)
Nationwide & Virgin Money
• We have agreed with Nationwide the terms of a recommended purchase
• The sale is expected to complete later this year, we will continue to operate as a separate business for some time
• To find out more, see our dedicated page
Mobile App
Live Chat
• Our Live Chat is working as expected
• At busy times it can take up to 15 minutes to connect to a colleague within working hours
Online forms
• Our credit card online forms are working as expected
• Requests are processed within 2 working days
Contact Centre
• Our phone lines are working as expected
• At busy times it can take up to 1 hour to connect to a colleague
Payments
• All payment are being processed as normal
• You can check the timescales for each payment method here
Applications
• You’ll receive an email within 5 business days after you have applied for a credit card, this will tell you your next steps
• Please wait until you have received this email before getting in touch
Card delivery
• Any cards ordered will typically arrive 7-10 business days after the order request
• Please only contact us if you have waited longer than 15 working days. For more information on card delivery, see here
Balance transfers and money transfers
• Balance and Money Transfer requests are typically processed within 48 hours, after all checks are completed